Contact by email
contact@byolea.fr
for all your requestsWE ARE HERE TO HELP
Contact Information
A question before purchase, an order tracking or a request after reception? The Oléa team supports you with a clear and personalized answer.
Response within 24 business hours
Mon - Fri: 9:00 AM - 8:00 PM
Support Oléa
Équipe Oléa
En ligne
Bonjour, j’ai une question…
Bonjour 👋 Comment pouvons-nous vous aider ?
Oléa vous répond
French support
Bonjour Oléa
Message reçu
Réponse en préparation
Échange sécurisé
Support hours
Mon - Fri: 9:00 AM - 8:00 PM
excluding weekends and public holidaysPersonalized response
Within 24 business hours
depending on the volume of requestsFaster folder
Add your order number
and photos where necessaryWRITE TO US
Tell us about your request
Please fill in the information below. The more precise your request, the faster and more helpful our response can be.
QUICK ACCESS
What is the subject of your request?
BEFORE WRITING TO US
Answers to common questions
These answers can save you time. Our team remains available should a personalized verification be necessary.
When will I receive a response?
Our team typically processes requests within 24 business hours, Monday to Friday. A case requiring verification with a carrier or supplier may take longer.
What information do I need to provide for an order?
Include your order number, the email address used for the purchase, and a precise description. Photographs can expedite the processing of a damaged package or product issue.
Can I change my delivery address?
Contact us as soon as possible. A modification is still possible before preparation or shipping, but it cannot be guaranteed once the order has been processed.
How do I report a damaged product?
Keep the product, accessories, and packaging. Send us your order number and photos of the package, product, and shipping label.
Need a direct exchange?
Write to the Oléa team specifying your needs. We will direct you to the most suitable solution.
